As of Feb. 27, the Treasury Board Secretariat, Canada Life and MSH International have confirmed that MSH’s claims processing system and the PSHCP member portal are operational, and services have fully resumed. For more information, refer to the update from Canada Life.
The Treasury Board of Canada Secretariat (TBS) has been made aware of a cyber incident on MSH International’s systems. MSH is the sub-contractor to Canada Life that provides emergency travel and comprehensive coverage services to members of the Public Service Health Care Plan (PSHCP) who are posted abroad or traveling.
Upon discovering the incident, Canada Life informed the Government on behalf of MSH. To protect its network and data, MSH promptly turned off its services and have retained an external cyber incident response firm to help with safe and prompt service restoration. At this time, MSH reports they are unable to process PSHCP claims and members cannot log into the MSH Member Portal, but they can still reach the MSH contact centre by phone.
For emergency out-of-country service, members are still able to reach the MSH contact centre by phone within North America (toll-free) at 1-833-774-2700 or for international calls (collect) at 1-365-337-7427.
If a member requires a proof of coverage letter, they can contact Canada Life within North America (toll-free) at 1-855-415-4414 or for international calls (collect) at 1-431-489-4064.