Can We Help?

1. How do I get an account on the Federal Retirees Website?

You will need your membership number, then follow the instructions here.   

Why get an account?  Your “My Membership” account allows you to access multiple features and information in one place:

  • Access member only content  — You and Your Survivors

  • Set your communications preferences for how we communicate with you and

  • Manage your membership profile

How to sign up for emails (branch and association)?  Sign Up Here

Membership Cards etc.   We can help if you ...

a. Need to replace a membership card Would like a
“veterans” membership card (free luggage on airlines)
b. Request a receipt of dues
c. Would like to subscribe to SAGE
d. Alternately you can
e. Call Membership Services at 1-855-304-4700 or
Email your request to  

2. Where can I  find Preferred Partner Codes?

a.Login to the Federal Retirees Website 
b. Once logged in, on the left side of the menu, click on
"My member benefits."
c. From "My Member Benefits", click on "start saving now"
to download the PDF with the Preferred Partner codes.
d.OR contact us.


Were you aware of 211?

  1. Call 2-1-1 for information and referral to community and social services.

  2. 211 is free, confidential, multilingual and available 24-hours a day.

  3. You do not have to give your name or personal details to get information.

  4. You can also search for services online at

About 211

211 is the source Canadians trust when seeking information and services to deal with life’s challenges.

211’s award-winning telephone help line (2-1-1) and website provide a gateway to community, social, non-clinical health and related government services. 211 helps to navigate the complex network of human services quickly and easily, 24 hours a day, 7 days a week, in over 100 languages.

211 connects people to the right information and services, strengthens Canada’s health and human services, and helps Canadians become more engaged with their communities.  When you’re looking for human services, look to 211.